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Bike Rental Policy

Kia ora and thanks for hiring a bike with Big Al's Snow and Bike. Please read the following before you ride. By booking a rental bike, you agree to these terms.

Hire times

  • Full day: an 8-hour hire. Our standard full day is 9am to 5pm. If you'd like a different 8-hour window, just let us know when you book.
  • Half day: a 4-hour hire.
  • 1 hour: available on selected hardtail bikes.
  • 24 hour (overnight): if you'd like to keep the bike overnight, please book the 24 Hour option. Any bike kept overnight is charged at the 24-hour rate.
  • Multi-day hire: 2, 3 and 4 day rates are available, plus extra days on e-bikes for longer hires.

Your hire starts at the agreed pick-up time and ends at the agreed return time.

Late returns

Please have your bike back by the end of your hire period. If a bike comes back late, we may charge for the extra time at the next applicable rate. For example, a full-day bike kept overnight will be charged at the 24-hour rate.

If you're running late, please give us a call so we can plan around it.

Before you ride

  • Every bike is tuned and serviced by our workshop after every hire. We'll set the bike up for you and check it over with you at pick-up. Please let us know straight away if anything doesn't feel right.
  • A helmet is included with every bike hire and must be worn while riding.
  • Riders must be able to ride confidently on the terrain they choose. Please ride within your ability.

Damage and repairs

We do not offer a damage waiver on bike hire. You ride at your own risk, and you are responsible for the bike and all of its parts from the time you collect it until it is returned to us.

  • If the bike or any part of it is damaged or broken during your hire, you are responsible for the cost of the repair or replacement.
  • This includes major damage, such as a cracked or broken frame, wheels, suspension, drivetrain, brakes or e-bike motor and battery.
  • Repair and replacement costs are charged at our current workshop and retail prices.
  • Normal wear and tear from regular riding is not charged.
  • Please tell us about any damage, crash or mechanical issue when you return the bike. Please don't attempt repairs yourself.

Loss and theft

If a bike or any accessory (including helmets, racks and battery extenders) is lost or stolen during your hire, you are responsible for the full replacement cost. Please always lock or store the bike securely and never leave it unattended. Overnight, bikes must be stored securely indoors.

E-bikes

  • E-bike batteries are charged to 100% before every hire. Range depends on terrain, rider weight and assist mode.
  • Battery extenders are available for the Turbo Levo SL at an extra cost.
  • Please do not attempt to open, modify or tamper with the motor or battery.

Questions

If you have any questions about hiring a bike, please pop in or get in touch with the team before you book. We're always happy to help.

Ngā mihi,
The Big Al's Team